Public Services > Healthcare

UCLH NHS trust wants ICT partner to drive digital transformation

David Bicknell Published 07 April 2016

Trust issues tender worth between £150m and £400m over up to 12 years


University College London Hospital NHS Trust (UCLH) is looking for a strategic partner to help it become a digital organisation.

It has issued a tender for a 10-year contract worth between £150m and £400m saying it is looking for a "strategic technology partner" to work with the trust to "enhance its unified ICT service model so that it fully supports the Trust's business objectives and vision for ICT."

The contract could be extended by two possible 12-month extensions, the tender said.

Its goal is to "create a digitally enabled organisation that provides staff and patients with access to the right systems, at the right place, at the right time to enable the delivery of efficient and effective patient cares."

The trust indicated that the critical outcomes of the selection for the strategic partner are to establish Digital Services as an 'intelligent customer' in how it can better source and manage commercial ICT services; attain innovative technologies in support of the trust's strategic objectives and transformation agenda; step change the quality of service provision to users of ICT; deliver 'value for money' services i.e. delivering savings while maintaining and improving services; and deliver tangible benefits to the organisation.
The tender added that the overall functional scope of the services of the Digital Services future landscape to be managed by the strategic technology partner includes strategic engagement, transformation services, foundation services, and IS and IT service development.

It said the intent of the procurement is to select a single provider for the entire scope of services under a managed service agreement.

The trust said the use of sub-contractors is permitted but a prime contractor must be nominated.

Under transformation services, UCLH included application and technical architecture; data management: information governance services; procurement and contract management; programme and project management including PMO services; IS and IT services verification and validation including ensuring adherence to national and local standards for clinical safely and patient care; and system integrator services.

Foundation services, it said, include application support and maintenance; data centre and communication rooms; end user technology; information security; networks; service desk; service integration and management; and training.

The tender said the estimated value range of £150m to £400m is based on the price of the anticipated services in scope, over 12 years plus the price of the anticipated services that could be delivered via transformation services over the life of the contract plus the price of the anticipated services that could be delivered to other NHS bodies within the North Central London digital footprint.

The trust expects to take at least five and no more than 10 bidders through from pre-qualification questionnaire (PQQ) to participate in an Invitation to Submit Outline Solution (ISOS) stage, before then down selecting bidders to proceed to dialogue.

The closing date for tenders is 9th May.

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