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NHS Direct to provide online services to complement NHS 111

David Bicknell Published 10 January 2013

NHS board commissions range of national services to run until 2014 and 2015


The NHS Commissioning Board has confirmed plans to use NHS Direct to provide a series of national services, including online services.

NHS Direct will provide online services, with a 'click for nurse assessment' service until March 2015, as well as services for complex health information and medicines until March 2014 and Dental Nurse Assessment until March 2014.

A spokesperson for the NHS Commissioning Board said: "The NHS Commissioning Board is to continue to commission NHS Direct to provide nationally-available services including complex health and medicines information, specialist dental nurse assessment, and other online services which complement the locally commissioned NHS 111 urgent care service.

"Together these will improve the public's access to NHS services and enable patients to readily obtain trusted health information via the telephone, PC, tablet device or smart-phone and have the assurance of personal clinical expertise should they need it."

The Commissioning Board said it has set review dates for the commissioning of the services so that it "can ensure the online services offered to patients keep pace with their changing needs and aspirations."

As well as the online services it will offer, NHS Direct says it is the largest single provider of the new local NHS 111 service, with a number of regional preferred provider roles including Somerset, Cornwall and the Scilly Isles, North Essex, Sutton and Merton in South West London, South-West London (in partnership with Bromley Healthcare and Grabadoc) and West Midlands, as well as three services in the North-West: Greater Manchester, Cumbria and Lancashire, and Merseyside and Cheshire.





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