Public Services > Healthcare

Barnet launches digital social care system

David Bicknell Published 30 March 2017

ChooseCare platform expected to debut in London borough to enable care users to pay for needs online


The London Borough of Barnet is to launch a new social care digital marketplace, ChooseCare, that will enable care users to manage and pay for all of their care needs online.

The ChooseCare platform, which is part of Capita, will be available to all recipients of direct payments in Barnet, with the goal of simplifying the process for users, the council and care providers.

Barnet’s thinking is that ChooseCare will enable users to make direct payments to care providers over an online platform, removing the need for funds to be transferred to users’ bank accounts or pre-paid cards to be issued. Once it is fully rolled out, the platform is expected to be available to over 1,000 recipients of direct payments for adult social care in the London borough.

The platform is expected to drive direct payment adoption in the borough and give the council greater insights into the local care market and to help ensure supply meets local demand.

Dawn Wakeling, adults and health commissioning director for Barnet Council, said: “We have worked with Capita to co-develop the platform and a pilot for a small number of care users who receive direct payments is underway. Not only will ChooseCare help care users connect with providers, it will give us a much stronger understanding of how direct payment users are spending their money on care.”

Capita’s group business development director Chris Sellers said: “This new platform will help to connect care users with providers more effectively whilst also easing pressure on councils. Across the UK, we recognise that the market is complex and our aim is for ChooseCare to use the latest technology to help simplify the process of identifying and booking the adult social care service users really need.

"We saw an opportunity to solve this problem through the development of a new digital platform and ChooseCare will help people in Barnet to remain independent and in control of their care.”

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